Legal

Privacy Policy

Last updated: April 1, 2026

1. Information We Collect

When you use Cover, we collect information that you provide directly, including your name, email address, phone number, shipping address, and payment details when placing an order.

We also automatically collect certain technical information such as your IP address, browser type, device information, and browsing activity on our platform to improve our services.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate about order status and delivery updates
Provide customer support and respond to inquiries
Send promotional offers and newsletters (with your consent)
Improve our website, products, and services
Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, including:

Payment processors for secure transaction handling
Courier and logistics partners for order delivery
Analytics providers to improve our services

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, secure payment processing, and regular security audits.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

Access and review the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time
Withdraw consent for data processing

To exercise any of these rights, please contact us at support@cover.pk.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@cover.pk
Phone: +92 (42) 111-COVER
Address: Lahore, Punjab, Pakistan